Democratic Companies?

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When answering to Tateru Nino’s post on Massively about Linden Lab’s new choice of webpage, there was a short talk on the comments section about how little Linden Lab really listens to comments from their users.

But at least they open these kinds of things for discussion. Some Lindens even participate actively in those discussions. This is not “new”, they always did it for years: involving their customer base in the discussion — via forums, Town Hall meetings, blog comments, the Public JIRA, Office Hours, and the “SL Views” programme (where residents are invited by LL to attend a meeting “in the flesh” with them to hear their opinions).

We’re used to it, since it goes back to the days when SL entered beta testing. We’re also used to being little heard — although encouraged to do so. There is plenty of information about what Linden Lab plans to do — even if most announcements are “after the fact” published decisions. Not all, though; in some cases, we are invited to comment on policy decisions before they are officially presented.

All this is “somewhat reminiscent of democratic participation”. I put it deliberately between quotation marks — but the truth is, Linden Lab was awarded a prize for being one of the 25 most democratic workplaces in the world by WorldBlu.

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